Frequently Asked Questions

How much is shipping?

Shipping is free over $60. Otherwise, delivery is calculated at checkout dependent on the weight of your order.

Do you deliver locally?

Yes! We offer free local delivery within 15km of Ballarat Central.
Use the postcode checker on the product or cart page to see if you’re eligible.

Do you ship Australia-wide?

Yes, we ship anywhere in Australia via standard tracked post.

Can I pick up my order?

Yes! You can collect your order at local Ballarat markets.
Follow us on Instagram or check the homepage for our upcoming stall dates and locations.

How long does delivery take?

We pack and ship orders within 1–2 business days.
Delivery times vary by location, but most arrive in 2–6 business days.

Can I return my order?

As our products are edible, we can’t accept returns for change of mind.
If there’s a problem with your order, we’ll happily make it right.

What if something’s wrong with my order?

Please contact us within 48 hours of receiving your order.
Send a photo and short description of the issue and we’ll sort it out promptly.

I entered the wrong address — what now?

If your order hasn’t been shipped yet, we can update your address.
Contact us as soon as possible so we can fix it before dispatch.

Contact form